Can you give me an overview of your journey in hospitality so far? How did you end up as Guest Relations Manager at The Gilbert Scott?
It all started as a casual waitressing job at Dockside Restaurant & Bar in Wellington, NZ whilst I was studying at university. Within this, I worked seasonal shifts for Boomrock, a luxury lodge, until I took on a full-time duty management position at Dockside.
I was first employed at Marcus Restaurant just shy of six years ago as an Assistant Waiter, where I learnt the incredible and beautiful detail required for a Michelin-starred restaurant. I did a stint in reservations and recruitment in HR to get a greater understanding of how the business works, which ultimately lead to an Assistant Restaurant Manager position at Tredwells. After that, I became the Maitre D’ of Marcus and was able to really get in to the overall guest experience as a whole, which then lead to the Guest Relations Manager position I hold now.